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Shipping & returns

Shipping and Delivery Policy

Many in-stock items ship within one business day collect via the customer’s courier/freight company of choice, FOB shipping point, Canada.  Special orders/non-inventory items may require additional shipping time, and averages 7 to 14 business days. All special orders are subject to a 100% deposit and are non-cancellable and non-returnable.

Additional shipping and/or handling charges will apply to destinations in remote or secluded areas where common commercial couriers do not deliver and to the shipment of large, oversized, cubed or heavy items or to items that require special handling, including dangerous goods. You will be advised of additional freight charges prior to your order being shipped.

All amounts displayed online and any/all shipping and/or handling charges are displayed and charged in Canadian funds, if applicable.

Boiler Parts Canada will endeavour in good faith to ship all orders as soon as possible, but cannot guarantee delivery by a specific delivery date, and will not be liable for any delay in delivery, including but not limited to as a result of non-performance caused by an act of God, war, labour disputes, civil unrest, accidents, the inability to obtain materials, delays of carriers, contractors or suppliers or any other causes of any kind which is beyond the control of Boiler Parts Canada. Please contact Boiler Parts Canada to inquire about orders with more specific shipping requirements. Weekend delivery service is available in some areas at an additional freight charge and is subject to restrictions

Boiler Parts Canada reserves the right to select its carrier of choice for all shipments and makes use of Canada Post and other common commercial couriers, should you require freight to be prepaid/charged. All shipments must be signed for. Please specify any delivery instructions in the comment section of your order, including requests that orders be held for pickup at post office or courier depot.

All orders are shipped F.O.B. point of shipment and risk of loss will transfer from Boiler Parts Canada to Buyer upon tender of products to Buyer, Buyer's representative or applicable common carrier. Accordingly, Boiler Parts Canada is not responsible for any loss or damage to orders during transit. If you wish to purchase insurance with respect to any order, please make this request in the comment section of your order and you will be advised of such additional charges prior to your order being processed. In the event of damage caused by carrier, please retain any damaged cartons or other packaging for carrier inspection.

Buyer shall examine all products upon receipt. All claims for damage, shortage, errors in shipment or improper delivery must be made within 24 hours of delivery after which date Buyer will be deemed to have irrevocably accepted the products, if not previously accepted, and will have no right to reject the products or to revoke acceptance. You must provide your delivery tag/waybill number, packing slip number and account number to Boiler Parts Canada at 1-855-694-2787 or [email protected].

Branch Pick-Up Orders:

You may arrange for in person pick-up of your order at a local Boiler Parts Canada branch if such order is placed directly with that branch or through Boiler Parts Canada Customer Care at 1-855-694-2787. To prevent fraudulent orders, pick-up orders will only be released to the Buyer upon presentation of the payment card used to process the purchase together with valid photo identification. If this is not possible or you wish to make other arrangements, please do not place a pick-up order online and contact Boiler Parts Canada at 1-855-694-2787 or [email protected] to coordinate.

Please contact Boiler Parts Canada Customer Care at 1-855-694-2787 or [email protected] for more information or any questions regarding shipping policies and delivery times.

Return Policy

Boiler Parts Canada offers a No Hassle return policy. You may return any product purchased except gas products, electrical products or special orders within 30 days of receiving your order. All returned products must be in new condition, suitable for resale in its undamaged original packaging and with all original parts; and shall not have been used, installed, modified, rebuilt, reconditioned, repaired, altered or damaged in any way. Some returns may be subject to a 25% re-stocking fee, unless otherwise agreed to by Boiler Parts Canada. Shipping and handling charges will not be refunded. Should any product require return due to a shipping error of Boiler Parts Canada, we will provide return shipping information and cover all return shipping costs. All other returns are at customer's expense and choice of carrier or may be returned to your local Boiler Parts Canada branch.

All returns must be accompanied by a Return Goods Authorization Number (RGA). To request an RGA number, please fill out the RGA request form by contacting 1-855-694-2787 or [email protected]. Requests will be responded to within one business day and you will receive a response indicating either the approval or denial of your return request. If your return request is approved, you will receive a RGA and instructions on making the return. The RGA provided must appear on the outside of any packaging as well as any paperwork included. Only items with an approved RGA will be accepted.

Please contact Boiler Parts Canada Customer Care at 1-855-694-2787 or [email protected] for more information or any questions regarding product returns or our return policy.